Our NÜI dreamcatcher is designed to hang on your door and ward off all the nightmares and bad energies that do not let you rest or sleep well. In addition, it is a divine accessory for your room.
WE SHIP WORLDWIDE
We offer FREE WORLDWIDE SHIPPING on orders over $150USD to USA, Canada and LATAM and over $250 USD worldwide.
Delivery time frames
Once your order is placed, please allow 2 working days for your order to be dispatched. We will send you an email with all the tracking information.
For international orders, we offer:
USA: 2-3 days
Europe: 3-5 days
Asia: 5-7 days
We assume the shipping cost, but the import costs are a responsability of the purchaser. You should be aware that all countries have different laws regarding the importation of certain products. Unfortunately, we have no control over these charges and are unable to provide estimates of import cost as they differ widely from country to country. Please note that understanding such import restrictions and the payment of any associated costs is considered a responsibility of the purchaser/receiver/importer. We recommend you to contact your local customs office for current charges before placing your order or visiting duty calculation websites such as www.dutycalculator.com.
Agents in rare cases may delay delivery.
We are committed to our customers’ 100% satisfaction. Therefore, if they are not fully satisfied with their purchase they can send it back within 10 days after they receive it and we will give them a credit note. The order has to be made only through our website (chilabags.com) and not through other retailers.
Please have in mind the cost of return must be paid by the customer unless the items is faulty.
Deciding not to pay import duties is not eligible for a full refund.
Requests for exchange must be made within 7 days of receiving your order via email to email@example.com
Returns will only be accepted if items are returned unworn, with the original sale tags attached and in the condition that they were received.
Please note that we are unable to offer refunds, returns or exchanges on sale items, unless an item is faulty.
We ask that returned items be shipped via express or registered mail to our Colombian mailing address as below:
Carrera 10 # 94A – 07
Please email customer service for a return approval before shipping back the package.
Remember that if you decide to return any product, you should assume the return cost and the new shipping cost.
If you refuse a shipment from NUI you are responsible for the original shipping charges and the cost of returning the package to NUI. This amount will be deducted from your merchandise credit.
If you provide us with a wrong shipping address, we are not responsible for the reoccurring shipping fee.
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